RETURN, REFUND, AND CANCELLATION POLICY of Nutriwel Health (India) Private Limited (the “Company” or “https://www.thevedique.com/” or “We” or “Us”)  

The Company facilitates processing correct products as per order and strives to service the products in the right conditions/ without any damage every time a consumer places an order. We also strongly recommend the items are checked at the time of delivery.

Return, Replacement & Refund of Products

Return

1. Return means an action of giving back the product ordered at OneHealth portal by the consumer. The following situations may arise which may cause the action of return of product:
   • Product(s) delivered do not match your order;
   • Product(s) delivered were damaged in transit (do not to accept product which has a tampered seal)

Note: If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund. Please note that we cannot promise a replacement for all products as it will depend on the availability of the product, in such cases we will offer a refund.

In the aforesaid unlikely situations, if there is something wrong with the order, we'd be happy to assist and resolve your concern. You may raise a Return request with our customer care within 15 (Fifteen) days from the delivery of the product. The Company reserves the right to cancel the Return request if the customer reaches out to us after 15 days of delivery.

Upon receiving a Return/Refund request, the Company shall verify the authenticity and the nature of the request. If the Company finds that a request is genuine, it will initiate the Return and Refund process.

In the event of frivolous and unjustified complaints regarding the quality and content of the products, The Company reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by us in this regard.

The returns are subject to the below conditions: -

• Any wrong ordering of product doesn’t qualify for Return;
• Product being returned should only be in their original manufacturer's packaging i.e., with original labels and invoice; and
• The product being returned should be unused and sealed.

RETURN PROCESS:

1. For Return intimation, call us at +91-11-46666000 or send us an email at marketing@thevedique.com
2. The company customer care team will verify the claim made by the customer within 72 (seventy-two) business hours from the time of receipt of the return request.
3. Once the claim is verified as genuine and reasonable, Company team will initiate the collection of products to be returned.
4. The customer will be required to pack the product(s) in the original manufacturer’s packaging.
5. Refund/Replacement will be completed within 30 (thirty) days from date of reverse pick up (if required).

Refund Process:

In all the above cases, if the claim is found to be valid, Refund will be made as mentioned below:

1. Order placed through online wallet will be credited to the wallet or a credit will automatically be applied to your credit card or original method of payment; and
2. Order placed through cash on delivery will be refunded through fund transfer to customer bank account or by issuing cheque in favor of Customer.

For any further Refund related information, please write to marketing@thevedique.com.

Cancellation Policy

Customer cancellation:

The customer can cancel the order for the product till the Company ship it. Orders once shipped cannot be cancelled.

The customer can cancel the order for Blood test till the collection of samples.

No cancellation charges shall be levied for cancellation of an order in accordance with the terms of this policy.

Company’s cancellation:

There may be certain orders that the Company is unable to accept and service and these may need to be cancelled. Some situations that may result in your order being cancelled include which may not be exhaustive, viz:

1. Non-availability of the product or quantities ordered by you or inaccuracies or errors in pricing information specified.
2. Invalid address given in order details.
3. Any malpractice used to place the order.